Refund and Returns Policy
Effective Date: December 6, 2024
Website: terocartech.com

1. Introduction

At TerocarTech, we are committed to ensuring that our customers have a satisfying experience with our products and services. This Refund and Returns Policy provides detailed information about the conditions under which products can be returned, the refund process, and how to address any concerns regarding defective or damaged items. By purchasing from our website, you agree to the terms of this policy.

2. Return Eligibility

To qualify for a return, products must meet the following conditions:

  • Condition of the Item: The product must be unused, undamaged, and in its original, unopened packaging.
  • Return Window: The return request must be initiated within 30 days of the delivery date.
  • Proof of Purchase: Customers must provide a valid proof of purchase, such as an order number, receipt, or confirmation email.

3. Non-Returnable Products

Certain products are not eligible for return. These include:

  • Custom or Personalized Products: Items that have been specifically tailored or customized to the customer’s specifications.
  • Clearance or Discounted Items: Products sold at a reduced price or as part of a clearance sale.
  • Customer-Damaged Items: Items that have been mishandled, improperly used, or damaged by the customer.

4. Refund Process

Refunds are processed once the returned item is received and inspected. The process includes:

  • Inspection and Approval: Upon receipt of the return, our team will inspect the product to ensure it meets the eligibility criteria.
  • Refund Timeline: Approved refunds will be processed within 7–10 business days from the date of inspection.
  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Shipping Costs: Shipping fees are non-refundable unless the return is due to a mistake on our part, such as sending the wrong product or a defective item.

5. How to Initiate a Return

Follow these steps to initiate a return:

  1. Contact Customer Support:
    • Send an email to info@terocartech.com.
    • Provide your order number, the product details, and the reason for the return.
  2. Receive Return Authorization:
    • Once your request is reviewed and approved, you will receive a return authorization and the return address.
  3. Ship the Product:
    • Package the item securely to prevent damage during transit.
    • Include proof of purchase and any additional documentation requested by our support team.
    • Use a trackable shipping method for confirmation of delivery.

6. Exchange Policy

If you receive a defective or damaged product, we offer an exchange policy as follows:

  • Notification Timeline: Notify us within 7 days of receiving your order to request an exchange.
  • Eligibility: Exchanges are only available for items that arrive damaged or are defective due to manufacturing errors.
  • Replacement Process: Once the defective item is returned and inspected, we will ship a replacement at no additional cost.

7. Important Notes

  • Responsibility for Return Shipping: Customers are responsible for the shipping costs of returning items unless the return is due to an error on our part.
  • Packaging Requirements: Returned items must be securely packaged to avoid damage during transit. We reserve the right to deny a refund if the product is damaged during the return process due to improper packaging.

8. Contact Us

If you have questions or need assistance with refunds, returns, or exchanges, our customer support team is here to help. Reach out to us through:

9. Our Commitment

At TerocarTech, we value your trust and are dedicated to providing a hassle-free experience. Your feedback is important to us, and we strive to resolve all issues promptly and fairly.

Thank you for choosing TerocarTech.